Privacy

Scope and contact

This page covers privacy questions about KakoBuy PandaBuy Desk. Use the contact email published on this site for enquiries about information sent to the desk. A shopping agent, carrier or external website has its own privacy notice and is responsible for its own service.

Information you send

An email or voluntary submission may contain your email address, message and attachments. Provide only what is needed for the enquiry. Remove account identifiers, delivery addresses and third-party personal information from documents or images unless they are necessary. Do not send passwords or full payment-card details.

Purpose and access

Contact information and supporting material are for responding to the enquiry, assessing a correction or handling a requested submission. Access should be limited to people and service providers needed for those purposes, or disclosure required by applicable law. A submission must not be treated as permission to publish personal details or to add the sender to unrelated marketing.

Website features and external links

A visit may generate technical records such as an IP address, browser information, requested page and access time. The records generated depend on the hosting and security configuration. Analytics, subscriptions or non-essential tracking, where offered, require an appropriate feature-specific notice and any choice required by applicable law. An external provider's notice describes tracking on its own service.

Retention

Keep contact and supporting records only while needed to handle the enquiry, resolve a documented dispute or meet an applicable legal obligation. The relevant criteria are the purpose, whether the matter is resolved, the sensitivity of the material and any required retention period.

Requests and choices

You can use the published contact email to ask what information relating to you is held, request correction or deletion, or raise a privacy concern. Rights, identity checks and exceptions depend on the applicable law and the information involved. Where consent is the basis for an optional feature, it must be possible to withdraw that consent. You may also raise a complaint with the competent data protection authority where applicable.

Changes

Material changes to the information practices described here should be reflected in the notice and communicated where required. Do not send sensitive information while a privacy question about a feature remains unresolved.